HELP & INFO
How Can We Help?
Welcome to LIVIA Beauty.
We’re here to make your shopping experience simple, clear, and enjoyable.
Whether you have a question about an order, shipping, products, payments, or returns, you’ll find the essential information below.
Orders
How do I place an order?
Simply browse our collections, choose the product you love, select the available options, and add it to your cart.
When you’re ready, proceed to checkout and enter your shipping and payment information.
After completing your purchase, you’ll receive an order confirmation.
Can I change or cancel my order?
We process orders as quickly as possible. If you need to make a change or cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Shipping
Where do you ship?
We ship to the locations available during checkout.
Shipping availability and delivery options may vary depending on your location.
How long does delivery take?
Delivery times can vary depending on your destination, shipping method, and circumstances affecting the carrier.
Once your order has been shipped, any available tracking information will be provided to you.
Can I track my order?
Yes. If tracking is available for your order, you will receive tracking information once your package has been shipped.
Please allow some time for the tracking information to become active after shipment.
Products
How do I choose the right product?
Each product page contains information about the product, its features, and how it can be used.
If you’re unsure which product is right for you, feel free to contact our team and we’ll be happy to help.
Are your products authentic?
Yes. LIVIA carefully selects the products offered through our store and aims to provide customers with reliable products and a positive shopping experience.
Returns & Exchanges
Can I return my order?
Our return eligibility depends on the product and the condition in which it was received.
Items generally need to be unused and in their original condition.
For complete information, please review our Return Policy before sending an item back.
What if my order arrives damaged?
If your order arrives damaged or there is an issue with your package, please contact us as soon as possible.
Include your order number and clear photos of the issue so our team can review the situation and assist you.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on your location and the payment services available at the time of purchase.
Is my payment information secure?
We take your privacy and security seriously.
Payments are processed through secure payment systems, and LIVIA does not intentionally store your complete payment card details.
Account
Do I need an account to place an order?
You may be able to complete your purchase without creating an account, depending on the checkout options available.
Creating an account can make it easier to manage your orders and personal information.
I forgot my account password. What should I do?
Use the password recovery option on the account login page and follow the instructions provided.
Contact Us
Still have a question?
We’re happy to help.
Email:
contact@liviabeauty.store
Customer Support:
Monday – Friday
9:00 AM – 6:00 PM
When contacting us about an order, please include your order number whenever possible so we can assist you more quickly.
Important Information
Please make sure your shipping address, email address, and contact information are correct before completing your order.
LIVIA is not responsible for delays or delivery issues caused by incorrect information provided during checkout.
For detailed information about your purchase, please also review our:
Privacy Policy
Terms of Service
Shipping Policy
Return Policy
Your Beauty. Your Style. Your LIVIA.
Thoughtfully selected beauty, self-care, and style essentials — made to fit beautifully into your everyday life.